In line with the Distance Selling Regulations 2000, PRECIOUS METAL goods, which are subject to market fluctuations, are exempted from cancellation of contract or returns under the regulations, and below is an extract from the Office of Fair Trading to highlight this:

Exceptions to the regulations

The regulations do not apply to:

Holds Coins are happy to refund or exchange goods purchased from us, that customers decide they do not want upon arrival at destination. However, such refunds or exchanges may be accepted at the sole discretion of the directors, but any such return / cancellation will be subject to a 10% administration charge to cover the costs of such, and may be subject to a contract price correction in line with market conditions at the time of negotiation.

This does not affect your rights as a consumer under any other relevent laws in forrce at the time of purchase.


In the unlikely event that an item needs to be returned, please contact us by phone or email at the earliest convenience to discuss arrangements for the return of the item/items.  At this time we will notify you of how we require the goods to be returned, and the method of return to be used.

Items may be returned if found to be the incorrect item/items, faulty or not as described within 7 days after the invoice date for a merchandise exchange or refund based on the original form of payment.  Return postage costs will be refunded based on the method used as instructed by Holds Coins, at the time of contacting us to notify of a problem.


Refunds are based on the current selling price.


Follow these instructions to return any Holds Coins E-Shop purchase by mail.
1. Please keep one copy of the invoice for your records.

2. Circle the item(s) that you are returning or exchanging and on the bottom portion of the invoice note the reason why.

3. Indicate if you want us to credit the card used to place the order or if you would like an exchange, let us know what you want. We will NOT pay the costs for shipping the exchange order, unless the item(s) were not as stated in the listing description. You will therefore need to include postage payment with the returned goods if they are to be exchanged.

4. If items are returned for refund WE WILL NOT refund postage costs unless the goods were found to be faulty or damaged upon customer inspection, and only then will we refund an amount based on the shipping method stipulated by our returns administrator at the time of contacting us. To ensure fraudulant claims are not made for unattractive, damaged or dull coins by swapping with personal stock the claim will be thoroughly investigated and checked against records we possess of each item as ALL stock is personally checked before dispatch and so is highly unlikely to be our fault, before a decision is made to refund or exchange.

5. Please supply the name and address where we should send the refund or exchange.

6. Pack and seal your return securely, in the original package if possible. Packages must be returned prepaid by the method as stated by Holds Coins -- we do not accept C.O.D. deliveries.
For all returns, the postage address will be included on your postage label.

We Will Only Refund Shipping Charges If We Have Sent The Wrong Item Or If The Item Sent Is Defective.  Furthermore, we will only refund the cost of the return shipping method that we ask you to return the item by (dependant on the value of the goods being returned).  If in doubt please contact us for instructions BEFORE returning an item/items.